Returns & Refunds
Returns & Refunds Policy
Last updated: 01/01/2023
We want you to shop with confidence at AAP Collectables.
1. Change-of-mind returns
If you buy goods online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. After telling us you want to cancel, you usually have another 14 days to send the goods back.
To exercise your right to cancel, please contact us at [contact email] with your order number and a clear statement that you wish to cancel.
Returned items must be sent to:
Solar House, 282 Chase Road, London, United Kingdom, N14 6NZ
Unless the item is faulty or we agree otherwise, you are responsible for return postage costs.
2. Condition of returned items
Returned items should be sent back in the condition you received them. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics, and function.
For collectible products, this includes damage to sealed packaging, shrink wrap, boxes, cases, or presentation where the item’s value depends on being sealed or in collectible condition.
3. Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at [contact email] with your order number and, where possible, photos of the issue.
If a product is faulty, you may be entitled to a repair, replacement, or refund depending on the circumstances and your statutory rights. UK consumer law also provides a short-term right to reject faulty goods within 30 days in many cases.
4. Refund timing
Where a refund is due following cancellation, we aim to process it without undue delay and within the time required by law. For cancelled distance sales, a trader can usually withhold the refund until the goods are returned or evidence of return is provided.
Refunds will be made using the original payment method unless otherwise agreed.
5. Non-returnable items
We may refuse returns or cancellations where an exception applies under consumer law, including where goods are unsealed and not suitable for return for health protection or hygiene reasons, or where items are clearly personalised. If you sell any items that fall within an exception, add product-specific wording on those product pages.
6. How to start a return
Please email aapcollectables@outlook.com with:
- your order number
- your full name
- the item(s) you want to return
- the reason for the return
