Returns & Refunds
Returns & Refunds Policy
Last updated: 03/10/2026
We want you to shop with confidence at AAP Collectables.
1. Cancelling or amending an order before dispatch
If you need to cancel or amend an order before it has been dispatched, please contact us as soon as possible at aapcollectables@outlook.com. We will make reasonable efforts to accommodate your request.
If the order has already been dispatched, it can no longer be amended and our standard returns and cancellation policy below will apply.
2. Change-of-mind returns
If you buy goods online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. After telling us you want to cancel, you usually have another 14 days to send the goods back.
To exercise your right to cancel, contact aapcollectables@outlook.com with your order number and a clear statement that you wish to cancel.
Returned items must be sent to:
Solar House, 282 Chase Road, London, United Kingdom, N14 6NZ
Unless the item is faulty or we agree otherwise, you are responsible for return postage costs.
3. Condition of returned items
Returned items should be sent back in the condition you received them. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics, and function.
For collectible products, this includes damage to sealed packaging, shrink wrap, boxes, cases, or presentation where the item’s value depends on being sealed or in collectible condition.
4. Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or incorrect, contact aapcollectables@outlook.com as soon as possible with your order number and, where possible, photos of the issue.
If a product is faulty, you may be entitled to a repair, replacement, or refund depending on the circumstances and your statutory rights. UK consumer law also provides a short-term right to reject faulty goods within 30 days in many cases.
5. Refund timing
Where a refund is due following cancellation, we aim to process it without undue delay and within the time required by law. For cancelled distance sales, we may withhold the refund until the goods are returned or evidence of return is provided.
Refunds will be made using the original payment method unless otherwise agreed.
6. Non-returnable items
Returns or cancellations may be refused only where an exception applies under consumer law, including clearly personalised goods or goods that become unsuitable for return for health-protection or hygiene reasons after being unsealed.
7. How to start a return
Email aapcollectables@outlook.com with your order number, full name, the item or items you want to return, and the reason for the return.
