FAQ

Frequently Asked Questions

Orders

When will my order be dispatched?
We aim to dispatch in-stock orders within [1–2 business days].

Can I cancel my order?
If you bought online, you usually have the right to cancel within 14 days of receiving your goods, and then another 14 days to return them. Please contact us as soon as possible at [contact email].

Do you sell pre-orders?
Yes, selected products may be offered on a pre-order basis. Release dates are estimates and may change.

Delivery

How much is shipping?
Shipping costs are shown at checkout unless a promotion states otherwise.

Do you offer international shipping?
[Yes / No / Selected countries only.] If international shipping is offered, customs charges and import duties may apply.

Returns

Can I return an item if I change my mind?
Yes, in most cases online customers can cancel within 14 days of receiving goods and then have another 14 days to return them. Items should be returned in appropriate condition.

What if my item arrives damaged or faulty?
Please contact us as soon as possible at [contact email] with your order number and photos if possible.

Products

Do you sell sealed products?
Yes, we stock sealed trading card products and collectible items where listed.

Will product packaging always match the photos exactly?
Not always. Product packaging may vary slightly depending on print runs, supplier updates, or regional packaging changes.

Contact

How do I contact you?
Email us at [contact email] and we will aim to respond within [1–2 business days].